Privacy Policy

At xorynaluthiq, we take your privacy seriously. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you use our financial statement analysis platform and educational services. We're committed to transparency about our data practices and your rights regarding your personal information.

1. Information We Collect

Personal Information

When you register for our platform or educational programmes, we collect information that identifies you personally. This includes your name, email address, phone number, and postal address. We also collect professional information such as your current role, experience level, and educational background to better tailor our services to your needs.

Usage and Technical Data

Our platform automatically collects technical information about how you interact with our services. This includes your IP address, browser type, operating system, pages visited, time spent on different sections, and learning module completion rates. We use this data to improve our platform's functionality and provide better educational experiences.

2. How We Use Your Information

We use your personal information primarily to provide and improve our financial education services. Your data helps us personalise your learning experience, track your progress through our programmes, and provide relevant support when needed. We also use your information to communicate important updates about your courses and platform changes.

For billing purposes, we process payment information through secure, encrypted channels. We don't store complete payment card details on our servers – this information is handled by our certified payment processors who comply with industry security standards.

3. Your Rights Under UK Data Protection Law

Under UK GDPR and the Data Protection Act 2018, you have several important rights regarding your personal information. These rights ensure you maintain control over how your data is used and processed by our organisation.

Exercising Your Rights

To exercise any of these rights, simply contact our data protection team using the details provided at the end of this policy. We'll respond to your request within one month, though complex requests may take up to three months. We'll always explain our reasoning if we can't fulfill your request.

4. Data Sharing and Third Parties

We don't sell your personal information to third parties, ever. However, we do work with carefully selected service providers who help us deliver our educational platform and support services. These include payment processors, email service providers, and cloud hosting companies.

All third-party providers are contractually bound to protect your information and can only use it for the specific services they provide to us. We regularly review these relationships to ensure they maintain appropriate security standards and comply with UK data protection requirements.

5. Data Security Measures

We implement robust technical and organisational measures to protect your personal information. Our platform uses industry-standard encryption for data transmission and storage. All staff members receive regular data protection training, and we conduct regular security assessments of our systems.

While we take every reasonable precaution to protect your information, no online system can be 100% secure. We continuously monitor for potential threats and update our security measures as technology evolves. In the unlikely event of a data breach, we'll notify affected users and relevant authorities as required by law.

6. Data Retention Periods

We only keep your personal information for as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

7. International Data Transfers

Some of our service providers are based outside the UK and European Economic Area. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by UK authorities.

We regularly review these arrangements to ensure they provide adequate protection for your personal information. You have the right to request details about any international transfers of your data and the safeguards we have in place.

8. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to improve your experience and analyse how our services are used. Essential cookies are necessary for the platform to function properly, while optional cookies help us understand user behaviour and preferences.

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We provide detailed information about our cookie usage in our separate cookie policy, which you can access through your account settings.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through platform notifications. The updated policy will always show the revision date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you're concerned about how we handle your personal information. You can find more information about this process on the ICO website at ico.org.uk.